Return Policy — Caballeros
We accept returns within 14 calendar days from the date of delivery.
To be eligible, the item must be in perfect condition, unused, and in its original packaging.
Conditions:
- The customer must request the return via email or through our website form.
- Personalized or discounted items are not eligible for return.
- Return shipping costs are the customer’s responsibility, unless the item is defective.
Procedure:
- Submit your request including the order number and reason for return.
- Once approved, we will provide instructions for shipping the item back.
- The item will be inspected within 3 business days after arrival.
Refund Policy — Caballeros
Refunds are issued after the returned item is received and approved.
The amount will be refunded using the original payment method.
Timeframes:
- Credit card: up to 7 business days after approval
- Pix or bank transfer: up to 3 business days after approval
Automatic Refunds:
- Defective item confirmed upon inspection
- Order canceled before shipment
Satisfaction Guarantee
At Caballeros, we are committed to quality and customer satisfaction.
If you experience any issue with your order, our team is ready to resolve it promptly and respectfully.
