Returns & Exchanges

At Caballeros, we believe in purposeful products — and transparent relationships.

If something isn’t as expected, you may request a return or exchange within the terms outlined below.

You may request a return or exchange within 14 (fourteen) calendar days after receiving your order, in accordance with consumer protection laws.

• Items must be unused, in perfect condition, and in their original packaging.
• Products showing signs of wear, damage, or missing tags will not be accepted.

You may request an exchange for another model, color, or item of equivalent value, subject to availability.

Once the returned item is received and inspected, the refund will be processed within 14 business days, using the original payment method.

• For returns due to change of mind, return shipping costs are the customer’s responsibility.
• For defective items or shipping errors, Caballeros will cover the return shipping costs.

Send an email to support@usecaballeros.com with your order number, reason for the request, and product photos (if applicable).

Our team will reply with the next steps.